SignManager Pty Ltd ACN 092 293 680 (SignManager)
If you have any concerns about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue. We can be e-mailed at firstname.lastname@example.org or write to us at PO Box 2145 Milton Queensland 4064 and our privacy officer will then attempt to resolve the issue.
We recommend that you keep this information for future reference.
The Privacy Act 1988 (Cth) defines “personal information” to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or opinion.
1.1 Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or health information about an individual.
1.2 In general, it is unlikely that we will collect sensitive information from you. However, you agree that we may collect sensitive personal information where you consent and agree to the collection of such information or to the extent that you volunteer such information or if it is necessary for, or incidental to, the purposes of collection set out in paragraph 4.
1.3 We only collect personal information that is necessary for what we do. The type of information we may collect from you includes (but is not limited to) the following:
(a) your contact information such as full name (first and last), e-mail address, current postal address and phone numbers;
(b) your employment details, including but not limited to your job title, any training and skills you may have;
(c) your financial details;
(d) your insurance policies and details;
(e) your opinions via surveys and questionnaires, if applicable;
(f) details relating to the goods and services you have obtained from us; and
(g) any relevant payment or billing information (including bank account details, credit card details, billing address and invoice details).
1.4 As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why.
1.5 Depending upon the reason for requiring the information, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data or any other information we require in order for us to provide our services to you, we may be unable to effectively provide our services to you.
1.6 If you use our Website, we may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.
1.7 We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
1.8 We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to and/or as set out below.
1.9 You consent to us using and disclosing your personal information to facilitate a purpose in connection with:-
(a) if required, the verification of your identity;
(b) the provision of our goods and services to you;
(c) the administration and management of our goods and services, including charging, billing, credit card authorisation and verification and collecting debts;
(d) the improvement of our services (including to contact you about those improvements and asking you to participate in surveys about the goods and services);
(e) the maintenance and development of our goods and services, products, business systems and infrastructure;
(f) marketing and promotional activities by us and our related bodies (including by direct mail, telemarketing, email, SMS and MMS messages);
(g) to provide customer service functions, including handling customer enquiries and complaints;
(h) to offer you updates, or other content or products and services that may be of interest to you;
(i) our compliance with applicable laws;
(j) the sale, and matters in connection with a potential sale, of our business or company to a third party; and
(k) any other matters reasonably necessary to continue to provide our services.
1.10 We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:-
(a) when it is disclosed or used for a purpose related to the primary purposes of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
(b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual’s life, health or safety or to lessen or prevent a threat to public health or safety;
(c) if we have reason to suspect that unlawful activity has been, or is being, engaged in; or
(d) if it is required or authorised by law.
1.11 In the event we propose to use or disclose such personal information other than for reasons in 4.1, 4.2 and 4.3 above, we will first seek your consent prior to such disclosure or use.
1.12 If you have received communications from us and you no longer wish to receive those sorts of communications, you should contact us by e-mail at email@example.com or write to us at PO Box 2145 Milton Queensland 4064 and we will ensure the relevant communication ceases.
1.14 We may disclose your personal information to organisations outside of SignManager. Examples of organisations and/or parties that your personal information may be provided to include:
(a) offshore service providers, if any;
(b) related entities and subsidiaries of SignManager; and
(c) our contractors and agents.
2.1 You expressly consent to us using your personal information, including any email address you give to us, to provide you with information and to tell you about our products, services or events or any other direct marketing activity (including third party products, services, and events) (“Direct Marketing Communications”) which we consider may be of interest to you. You also expressly consent to us providing your details to third party contractors and agents who may send Direct Marketing Communications to you on our behalf.
2.2 Without limitation clause 6.1, if it is within your reasonable expectations that we send you Direct Marketing Communications given the transaction or communication you have had with us, then we may also use your personal information for the purpose of sending you Direct Marketing Communications which we consider may be of interest to you.
2.3 If at any time you do not wish to receive any further Direct Marketing Communications from us, you may ask us not to send you any further information about products and services and not to disclose your information to other organisations for that purpose. You may do this at any time by using the “unsubscribe” facility included in the email or by contacting us at firstname.lastname@example.org or write to us at PO Box 2145 Milton Queensland 4064.
3.1 Any personal information provided to SignManager may be transferred to, and stored at, a destination outside Australia, including but not limited to the United States of America, where we utilise data hosting facilities. Personal information may also be processed by staff or by other third parties operating outside Australia who work for us or for one of our suppliers, agents, partners or related companies. By submitting your personal information to SignManager you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information outside of Australia.
4.1 We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the internet is involved.
4.2 Notwithstanding the above, we will take reasonable steps to:-
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
4.3 However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
(a) let us know if there are any errors in your personal information; and
(b) keep us up-to-date with changes to your personal information (such as your name or address).
4.5 If you would like access, delete, or correct any records of personal information we have about you, you are able to access, update and delete that information (subject to the above) by contacting us at email@example.com or write to us at PO Box 2145 Milton Queensland 4064. We reserve the right to charge a fee for searching for and providing access to your information.